Introduction
At Vorzex, we strive to ensure your complete satisfaction with our personal shopping services. This Return Policy outlines our guidelines regarding service cancellations, refunds, and how we handle situations where you are not satisfied with products purchased during our shopping sessions.
Service Cancellations and Refunds
Personal Shopping Sessions and Wardrobe Consultations:
- Full refund if cancelled more than 48 hours before the scheduled appointment.
- 50% refund if cancelled between 24 and 48 hours before the scheduled appointment.
- No refund for cancellations less than 24 hours before the scheduled appointment.
- Rescheduling is available at no additional cost if requested more than 48 hours before the appointment.
Eco Gift Sourcing:
- Full refund if cancelled before we begin sourcing items.
- Partial refund, minus costs already incurred, if cancelled after sourcing has begun.
- No refund once items have been purchased, unless the items themselves are returnable to the original retailers.
Gift Certificates:
- Gift certificates are non-refundable but are transferable to another person.
- Gift certificates are valid for 12 months from the date of purchase.
Product Purchases
During our personal shopping sessions, you may purchase products directly from our partner retailers. Please note:
- All product purchases are subject to the return policies of the individual retailers where the items were purchased.
- We will provide you with information about each retailer's return policy at the time of purchase.
- While we are not responsible for the return policies of individual retailers, we will assist you with the return process if needed.
- We recommend keeping all receipts and packaging until you are certain you want to keep the purchased items.
Satisfaction Guarantee
We are committed to providing high-quality, personalized shopping services. If you are not completely satisfied with our service:
- Please contact us within 7 days of your shopping experience to discuss your concerns.
- We may offer a partial refund, store credit for future services, or a complimentary follow-up session, depending on the nature of your concerns.
- Our goal is to ensure you are completely satisfied with your experience, and we will work with you to address any issues.
How to Request a Refund
To request a refund for our services, please:
- Contact us via email at info@vorzex.world or by phone at +64 21 112 9893.
- Include your name, the date of service, and the reason for requesting a refund.
- We will respond to your request within 2 business days.
- Approved refunds will be processed using the original payment method within 10 business days.
Special Circumstances
We understand that unexpected situations can arise. In cases of illness, emergency, or other unforeseen circumstances, please contact us as soon as possible. We will work with you to reschedule your appointment or find an appropriate solution, potentially waiving cancellation fees at our discretion.
Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. The policies in effect at the time of your service booking will apply to your transaction.
Contact Us
If you have any questions about our Return Policy, please contact us at:
Vorzex
14 Lombard Street, Te Aro, Wellington 6011, New Zealand
+64 21 112 9893
info@vorzex.world